OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#7213 — rbx-97
Incident
Report for Network & Infrastructure
Resolved
The 2 cards for the internal routing crashed.
2012 Aug 22 19:38:17 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 4 (Serial number: JAF1607ANTA) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)
2012 Aug 22 19:35:30 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 5 (Serial number: JAF1605AKCN) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)
The offers NAS-HA, FTP BACKUP were impacted.
We are checking with the constructor.
Update(s):
Date: 2012-08-23 23:59:00 UTC
The switch is now updated.
Date: 2012-08-23 23:47:17 UTC
The 2 supervisors are updated.
2012 Aug 24 01:25:51 rbx-97-n7 %$ VDC-1 %$ %CMPPROXY-STANDBY-2-LOG_CMP_UP: Connectivity Management processor(on module 10) is now UP
2012 Aug 24 01:26:20 rbx-97-n7 %$ VDC-1 %$ %IDEHSD-STANDBY-2-MOUNT: logflash: online
Now, the linecards are being updated.
Date: 2012-08-23 23:46:28 UTC
The switch is running with 2 supervisors.
One of the two supervisors has been updated successfully.
2012 Aug 24 01:19:34 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-HASWITCHOVER_START: Supervisor 9 is becoming active.
2012 Aug 24 01:19:35 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-SWITCHOVER_OVER: Switchover completed.
Date: 2012-08-23 23:45:31 UTC
We are starting the update.
Date: 2012-08-23 22:40:25 UTC
This is a known bug of Cisco.
The bug was fixed following the new firmware update.
We are planning to update the switch on the night of Thursday to Friday starting from 01:00 am (CEST).
The update will be done quickly. No services interruption expected.
2012 Aug 22 19:38:17 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 4 (Serial number: JAF1607ANTA) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)
2012 Aug 22 19:35:30 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 5 (Serial number: JAF1605AKCN) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)
The offers NAS-HA, FTP BACKUP were impacted.
We are checking with the constructor.
Update(s):
Date: 2012-08-23 23:59:00 UTC
The switch is now updated.
Date: 2012-08-23 23:47:17 UTC
The 2 supervisors are updated.
2012 Aug 24 01:25:51 rbx-97-n7 %$ VDC-1 %$ %CMPPROXY-STANDBY-2-LOG_CMP_UP: Connectivity Management processor(on module 10) is now UP
2012 Aug 24 01:26:20 rbx-97-n7 %$ VDC-1 %$ %IDEHSD-STANDBY-2-MOUNT: logflash: online
Now, the linecards are being updated.
Date: 2012-08-23 23:46:28 UTC
The switch is running with 2 supervisors.
One of the two supervisors has been updated successfully.
2012 Aug 24 01:19:34 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-HASWITCHOVER_START: Supervisor 9 is becoming active.
2012 Aug 24 01:19:35 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-SWITCHOVER_OVER: Switchover completed.
Date: 2012-08-23 23:45:31 UTC
We are starting the update.
Date: 2012-08-23 22:40:25 UTC
This is a known bug of Cisco.
The bug was fixed following the new firmware update.
We are planning to update the switch on the night of Thursday to Friday starting from 01:00 am (CEST).
The update will be done quickly. No services interruption expected.