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FS#3264 — FS#7213 — rbx-97

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The 2 cards for the internal routing crashed.

2012 Aug 22 19:38:17 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 4 (Serial number: JAF1607ANTA) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)
2012 Aug 22 19:35:30 rbx-97-n7 %MODULE-2-MOD_DIAG_FAIL: Module 5 (Serial number: JAF1605AKCN) reported failure due to Service on linecard had a hap-reset in device DEV_SYSMGR (device error 0x40b)

The offers NAS-HA, FTP BACKUP were impacted.
We are checking with the constructor.
Date:  Friday, 24 August 2012, 01:59AM
Reason for closing:  Done
Comment by OVH - Friday, 24 August 2012, 00:40AM

This is a known bug of Cisco.
The bug was fixed following the new firmware update.

We are planning to update the switch on the night of Thursday to Friday starting from 01:00 am (CEST).

The update will be done quickly. No services interruption expected.


Comment by OVH - Friday, 24 August 2012, 01:45AM

We are starting the update.


Comment by OVH - Friday, 24 August 2012, 01:46AM

The switch is running with 2 supervisors.

One of the two supervisors has been updated successfully.

2012 Aug 24 01:19:34 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-HASWITCHOVER_START: Supervisor 9 is becoming active.
2012 Aug 24 01:19:35 rbx-97-n7 %$ VDC-1 %$ %SYSMGR-2-SWITCHOVER_OVER: Switchover completed.


Comment by OVH - Friday, 24 August 2012, 01:47AM

The 2 supervisors are updated.

2012 Aug 24 01:25:51 rbx-97-n7 %$ VDC-1 %$ %CMPPROXY-STANDBY-2-LOG_CMP_UP: Connectivity Management processor(on module 10) is now UP
2012 Aug 24 01:26:20 rbx-97-n7 %$ VDC-1 %$ %IDEHSD-STANDBY-2-MOUNT: logflash: online


Now, the linecards are being updated.


Comment by OVH - Friday, 24 August 2012, 01:59AM

The switch is now updated.