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FS#3168 — FS#7120 — LDN/RBX

Attached to Project— Network
Incident
Whole Network
CLOSED
100%
The link is down,we are investigating why.
Date:  Saturday, 04 August 2012, 06:13AM
Reason for closing:  Done
Comment by OVH - Saturday, 04 August 2012, 04:36AM

Our equipments detected a fiber break between Mereworth and Postling.
We contacted the cable maintainer for confirmation.


Comment by OVH - Saturday, 04 August 2012, 04:49AM

We have a cut-off in the UK between Postling and Mereworth.
It is not a hardware problem anyway.


Comment by OVH - Saturday, 04 August 2012, 04:54AM

The maintenance was processing on a site and apparently someone has done something nasty.
And the fibers were all damaged. The resolving team is underway. It's going to take 1Hour to 2Hours.


Comment by OVH - Saturday, 04 August 2012, 04:54AM

Please be advised that we have to perform an Emergency Fibre Works
due to a 3rd party contractor damaging the cable your service(s)
are on. As the cable had been partially damaged and we have seen a
degradation in performance we must complete a repair to avoid an
unplanned outage. Please note we will be unable to delay this works
as civil authorities will be limiting access to the area from the
7th August. This Emergency Preventative Maintenance will be performed
in United Kingdom beginning 04/08/2012 00:00 UTC and ending 04/08/2012 04:00 UTC.
Unfortunately this Emergency Maintenance cannot be delayed as per
the reasons above and has been deemed service affecting; it will
impact your service(s) as per the table below.


Comment by OVH - Saturday, 04 August 2012, 06:13AM

Links are back up.

We restored the traffic by London.