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FS#3156 — FS#7108 — 178.33.235

Attached to Project— Network
Incident
Roubaix 4
CLOSED
100%
We have a problem in servers rack of the network 178.33.235.0/24.

We investigate.
Date:  Friday, 03 August 2012, 00:47AM
Reason for closing:  Done
Comment by OVH - Wednesday, 01 August 2012, 10:48AM

2012 Aug 1 09:42:32 sw.178.33.234.248 %FEX-5-FEX_PORT_STATUS_NOTI: Uplink-ID 1 of Fex 108 that is connected with Ethernet1/23 changed its status from Active to Disconnected
2012 Aug 1 09:42:32 sw.178.33.234.248 %NOHMS-2-NOHMS_ENV_FEX_OFFLINE: FEX-108 Off-line (Serial Number SSI160309BF)
2012 Aug 1 09:42:32 sw.178.33.234.248 %PFMA-2-FEX_STATUS: Fex 108 is offline

We verify the fiber.


Comment by OVH - Wednesday, 01 August 2012, 10:55AM

2012 Aug 1 09:46:22 sw.178.33.234.248 %ETHPORT-5-IF_UP: Interface port-channel108 is up in mode Fex Fabric
2012 Aug 1 09:46:22 sw.178.33.234.248 %ETHPORT-5-IF_UP: Interface Ethernet1/23 is up in mode Fex Fabric
2012 Aug 1 09:46:28 sw.178.33.234.248 %PFMA-2-FEX_STATUS: Fex 108 is online
2012 Aug 1 09:46:28 sw.178.33.234.248 %NOHMS-2-NOHMS_ENV_FEX_ONLINE: FEX-108 On-line

The Fex is now up.


Comment by OVH - Wednesday, 01 August 2012, 14:57PM

The problem is not hardware.

Nous venons de détecter le problème.
[Wed Aug 1 13:49:44 2012 580270 usecs] msg 0 - fwm_api_mac_update(269): Mac Cannot learn mac 0007.b400.0001 on vlan 1.711 from if_index 0x16000fff : rc can't learn pvlan internal cloned mac address 0x41e800 caller ra: 0x8420d65 0xb7d0d8be 0xb7d10
bd 0x8146d76 0xb36f7da3 0xb370d6e8 0x814b459 0x414735c5

Thanks to this error message we were able to identify the server that caused this problem.