OVHcloud Network Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
FS#5685 — pdc1-1-c1
Incident
Report for Network & Infrastructure
Resolved
The routing card #1 is in default, we are resetting it.
Update(s):
Date: 2011-08-16 11:01:58 UTC
After the reboot of the card #2, the router returned to normal operation.
Date: 2011-08-16 11:01:26 UTC
We reopen this task due to several customers feedbacks. Now we notice an abnormality on the card #2. We restart it.
Date: 2011-08-16 06:30:33 UTC
The 1st tested spare card has revealed HS. The 2nd has not booted properly since it is in an incorrect version (material preparing problem). We've been able to recover an updated version on a 3rd card which contrarily had another problem (error message while loading the setting). we have reinserted the setting of the module1 on the 2nd spare with the image of this 3rd card and we reinsert them all in the router.
Date: 2011-08-16 06:21:53 UTC
The routing card is not booting properly. we are trying it on a spare chassis in order to check whether the problem is due to the card itself or of the state of the chassis in prod.
Date: 2011-08-16 03:51:50 UTC
We are replacing the card.
Update(s):
Date: 2011-08-16 11:01:58 UTC
After the reboot of the card #2, the router returned to normal operation.
Date: 2011-08-16 11:01:26 UTC
We reopen this task due to several customers feedbacks. Now we notice an abnormality on the card #2. We restart it.
Date: 2011-08-16 06:30:33 UTC
The 1st tested spare card has revealed HS. The 2nd has not booted properly since it is in an incorrect version (material preparing problem). We've been able to recover an updated version on a 3rd card which contrarily had another problem (error message while loading the setting). we have reinserted the setting of the module1 on the 2nd spare with the image of this 3rd card and we reinsert them all in the router.
Date: 2011-08-16 06:21:53 UTC
The routing card is not booting properly. we are trying it on a spare chassis in order to check whether the problem is due to the card itself or of the state of the chassis in prod.
Date: 2011-08-16 03:51:50 UTC
We are replacing the card.