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FS#1704 — FS#5685 — pdc1-1-c1

Attached to Project— Network
Incident
Paris DC1
CLOSED
100%
The routing card #1 is in default, we are resetting it.


Date:  Wednesday, 17 August 2011, 16:15PM
Reason for closing:  Done
Comment by OVH - Tuesday, 16 August 2011, 05:51AM

We are replacing the card.


Comment by OVH - Tuesday, 16 August 2011, 08:21AM

The routing card is not booting properly. we are trying it on a spare chassis in order to check whether the problem is due to the card itself or of the state of the chassis in prod.


Comment by OVH - Tuesday, 16 August 2011, 08:30AM

The 1st tested spare card has revealed HS. The 2nd has not booted properly since it is in an incorrect version (material preparing problem). We've been able to recover an updated version on a 3rd card which contrarily had another problem (error message while loading the setting). we have reinserted the setting of the module1 on the 2nd spare with the image of this 3rd card and we reinsert them all in the router.


Comment by OVH - Tuesday, 16 August 2011, 13:01PM

We reopen this task due to several customers feedbacks. Now we notice an abnormality on the card #2. We restart it.


Comment by OVH - Tuesday, 16 August 2011, 13:01PM

After the reboot of the card #2, the router returned to normal operation.