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FS#1306 — FS#5307 — Perturbations on the delivery of SSL certificates

Attached to Project— Domain names
Maintenance
all extensions
CLOSED
100%
Due to the politics change of Comodo, the operations on the
SSL certificates are very slow.

We are working to solve this problem.
Date:  Friday, 24 June 2011, 23:33PM
Reason for closing:  Done
Additional comments about closing:  The new DCV mode works properly.
Comment by OVH - Thursday, 07 April 2011, 12:11PM

Deadlines observed:

Les refactoring takes about 2 days.
The creation and renewals are made in the 24h.


Comment by OVH - Thursday, 14 April 2011, 17:39PM

The business certificates re-factorings to be attach on shared hosting are longer and can go up to 1-2 weeks.
The process of manual validation of Comodo, which greatly slows the operations, should cease before the end of the month.


Comment by OVH - Thursday, 05 May 2011, 23:32PM

Regarding Business certificates, we have passed into the mode DCV, this means that you will receive an e-mail with a validation code to enter on our site, this allows to delete the manual validation phase imposed by Comodo since March. Regarding the processing orders, we would ask you to choose an e-mail address during a phone call. For new orders, this information will be requested directly while ordering.

Validations remain manual for standard certificates now, we are passing into DCV mode in few days. The order's process will request already to choose an e-mail address, in this case the switching to mode DCV would be easy.

Attaching business certificates on shared hostings is faster than it used to be, generally between few hours to 1 day.


Comment by OVH - Tuesday, 24 May 2011, 17:56PM

The standard certificates are now in DCV mode, such as business.

This means that for standard certificates, the process is again automatic.

We're back to nominal delivery times (under 30 minutes, subject to your prompt response to the email validation).

The commitment of business licenses on shared hosting is also back to normal durations, between 0 and 2 hours.