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FS#5256 — Suspension of the order of C590IP
Incident Report for Web Cloud
Resolved
We reported a problem with voice quality on the phone Siemens C590IP.
Siemens is working on solving this problem.
We will suspend this phone's order, in the meantime seeking more details.
All pending orders are processed normally.



Update(s):

Date: 2011-04-15 16:49:37 UTC
After the reopening of the firmware, the Siemens C590IP is back to production.

Date: 2011-04-14 13:44:09 UTC
The new firmware for the Siemens C590IP was deployed.
You should get \"New available software\" on the receiver,
unless you use already the beta version of firmware.

Date: 2011-04-05 12:34:06 UTC
Siemens has announced to us the deployment of their firmware during the week.

Date: 2011-03-23 19:47:32 UTC
The feed-back of the customers are good.
We are waiting for the opening of this firmware by Siemens
in order to restablish the C590IP.

Date: 2011-03-22 23:10:47 UTC
Siemens has provided a new firmware in beta which seems to solve the problem.
The firmware is availabale here: http://profile.gigaset.net/device/42/merkur024_42.bin
If you would like to update the data base, you need to proceed via the web interface:
settings > manager > software update
In case of a problem, you could use the button 'previous version' in order to restore the previous firmware.

Date: 2011-03-21 13:24:31 UTC
The G.729 codec is not working properly.
In order to fix the problem temporarily you have to go through G.711.
Selling C590IP is suspended until the resolution of the problem by Siemens.
Posted Mar 21, 2011 - 11:11 UTC